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<div style="border:1px solid #dbdbdb; background:#f4f4f4; padding:10px;"><div style="margin-bottom:5px;">인용글</div><div>* 지원하고자 하시는 분은 이력서를 <a href="mailto:michael@goodmantalks.com" rel="nofollow">michael@goodmantalks.com</a>으로 보내주세요. 검토후 연락드리겠습니다. 감사합니다.

Roles and Responsibilities 
Excellent client/ customer management skills 
To manage and resolve Service Requests logged by customers (internal and external) and contribute

to proactive support activities according to product support strategy and model 
Owning and resolving problems and managing customer expectations throughout the Service Request

lifecycle in accordance with global standards 
Working towards, adopting and contributing to new processes and tools (diagnostic methodology, health checks, scripting tools, etc.) 
Contributing to Knowledge Management content creation and maintenance 
Working with development on product improvement programs 
Demonstrated ability to troubleshoot challenging technical issues

Desired Skills and Requirement 
Experience troubleshooting and optimizing DataBase performance 
Strong experience with relational databases such as Oracle is required. 
A fundamental understanding of IT service management and the ITIL business process 
Bachelors or higher in Computer Information Systems or equivalent experience in a related field 
Familiarity with Linux, UNIX or other OS 
Excellent written and verbal communication skills in English – with the ability to clearly articulate solutions to complex technical problems 
Ability to work with high-value customer administrators and developers 
Excellent time management skill

Opportunity 
Those we hire will be trained and mentored in these technologies as appropriate by our senior staff

and will work to support a growing base of customers globally. 
Successful candidates will enjoy a generous earning potential and the chance to expand their role

in the company as we grow.

Work Environment 
We are a dynamic and rapidly growing software company with a strong sense of dedication to our customers.

We provide competitive compensation, generous benefits, and a professional, yet relaxed atmosphere.
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상호명:Job Guide USA /카톡 아이디: swan5556 / E-mail : hr@jobguideusa.com